External Watchers

Keep customers posted on issues without giving them an account.

A plugin for Redmine 5 and 6 that adds external watchers to every issue: any e-mail address that receives the same notifications as Redmine's watchers. No Redmine account, no access to Redmine, an unsubscribe link in every mail.

€99 one-time, net*

Per Redmine instance, unlimited users. 12 months of updates included.

Buy now

Read the manual

External watchers: box in the sidebar of an issue with an address on the list and the form to add one

Features

Notifications for people who are not in Redmine.

Address right on the issue

In the sidebar below the watchers: enter an e-mail address and optionally a name, done. The same address can watch any number of issues.

The same mails as watchers

New issue, note, status, assignee, attachment: external watchers get exactly the events ticked in Redmine's e-mail notification settings.

Unsubscribe without login

Every mail ends with an unsubscribe link that is valid for this one address on this one issue. One click, confirm, no more mails.

Private stays private

Private notes and fields with restricted visibility never go to external addresses, even when the same change has visible parts.

Permissions per role

Two permissions, view and manage, in the project module “External watchers”. Project leads maintain addresses, the team sees who is reading along.

Nothing to configure

No settings of its own, no mail server setup: the plugin uses Redmine's mail delivery and follows its notification configuration.

Requirements

Runs on Redmine 5 and 6.

Installation

cd /path/to/redmine
unzip at_watcher-1.0.0.zip -d plugins/
bundle exec rake redmine:plugins:migrate NAME=at_watcher RAILS_ENV=production
# restart Redmine

Enable the External watchers module in the project settings, grant the permissions to your roles, done.

Licence

GPLv2. Open source. Transparent.

Redmine itself is GPLv2 – any plugin that loads into Redmine at runtime has to be as well. You receive the complete source code, no activation server, no hidden telemetry.

The price pays for verified releases, twelve months of updates and direct support from the development team – not for access to the code.